PTW Service Contracts

Giving You The Service You Need.

PTW instruments are a valuable investment. Why not keep your PTW equipment in top condition to get the best out of it as long as you use it?

PTW service contracts hold the key to it. They come in three attractive contract packages that are built on each other to meet different maintenance and budget needs - from basic coverage to total care. 

Why you should purchase a PTW service contract:            

  • Predictable ownership costs
    Protect yourself against unforeseeable repair costs.
    PTW service contracts offer a fixed annual fee guaranteed for at least three years, so you know where you stand upfront - no unexpected service bills, no surprises.
  • Protection of your investment
    Reduce the risk of downtimes when you least expect and need them. Extend the life of your PTW equipment through timely and proper maintenance that helps to detect and fix problems before the equipment fails.
  • Fair prices, fair conditions
    Our service contracts are as user-friendly as our equipment - easy to read and understand, quick and uncomplicated to order, with flexible contract times and fair cancellation periods.

Select the service plan that best suits your needs and budget: Bronze, Silver, Gold

OVERVIEW

Bronze - the "Extended Warranty" Package

The PTW service contract "Bronze" offers prolonged protection against unexpected repair costs after the statutory warranty has expired. Extend your coverage further and benefit from the expertise of our technical support and free software updates. 

Services include:           

  • Technical hotline support
    Unlimited access to support hotline via phone, fax and e-mail
  • Warranty extension
    Free repair and/or equipment replacement warranty
  • Software updates
    Free provision of updated versions of licensed PTW software

Silver

The PTW service contract "Silver" combines the advantages of the "Bronze" service package with regular, preventive maintenance. In addition to priority support and repairs, it includes inspection and calibration of your instruments, as well as free software upgrades. Perfect for those who want to keep their PTW system always in top condition and technically up to date.

Services include:  
        
  • Technical hotline support
    Unlimited access to support hotline via phone, fax and e-mail
  • Warranty extension
    Free repair and/or equipment replacement warranty
  • Software updates
    Free provision of updated versions of licensed PTW software
  • Software upgrades
    Free provision of further developed versions of licensed PTW software
  • Preventive maintenance
    Inspection and calibration of measuring instruments in recommended service intervals
  • Priority service and support
    Guaranteed, faster reaction time to support, service and repair requests

Gold

The "Gold" service contract provides the highest level of protection for your investment which gives you true peace of mind. Building on the "Silver" package, it includes free replacement equipment, covering all shipping costs within the EU. Reduce the risk of unplanned downtime of your PTW equipment during servicing or off-site repairs. Shipment is handled by us, freeing you up to focus on your core business.

Services include:    
      
  • Technical hotline support
    Unlimited access to support hotline via phone, fax and e-mail
  • Warranty extension
    Free repair and/or equipment replacement warranty
  • Software updates
    Free provision of updated versions of licensed PTW software
  • Software upgrades
    Free provision of further developed versions of licensed PTW software
  • Preventative maintenance
    Inspection and calibration of measuring instruments in recommended service intervals
  • Priority service and support
    Guaranteed, faster reaction time to support, service and repair requests
  • Loan equipment
    Fast provision of replacement equipment during off-site repairs and servicing at no extra cost
  • Logistical services
    Free shipping within the EU and full logistical and administrative support in the event of servicing

Quick Comparison Chart

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